Terms and Conditions for Direct Online Sales

Please read these Terms and Conditions carefully before placing your order.

1. Payment
Full payment is required at the time of placing the order. No orders will be processed without confirmation of payment.2. Order Processing and Delivery
Orders will be processed upon receipt of full payment. Delivery is estimated to take between 5–7 business days, depending on the location and courier availability.3. Shipping Fees
Shipping and delivery fees are separate from the product price and will be clearly indicated at checkout. Customers are responsible for ensuring that all delivery details are accurate and complete.3.1 Delivery to regional, remote, or rural areas
Please note that delivery to regional, remote, or rural areas is only available via Pargo PickUp.4. Customer Responsibility for Collection or Delivery
It is the customer’s responsibility to ensure they collect their order from the designated Pargo pickup point or receive delivery at the provided address. If the order is not collected or delivery fails due to incorrect or incomplete address information, the seller will not be liable for any loss or inconvenience.4.1 Missed Collection & Re-Delivery Policy for Pargo PickUp
Please ensure you collect you parcel from your selected Pargo Pickup point within the designated collection window. Failure to do so will result in the parcel being returned to the sender. In such cases:-The customer will be held responsible for all return and re-delivery costs.
-Re-delivery will only be arranged once these fees are paid in full
-No refunds will be issued due to missed collections or delays caused by failure to collect.Kindly note that Pargo sends timely reminders regarding collection. It is the customers responsibility to monitor these notifications and collect the parcel timeously.5. Disclaimer: Courier Delays
While every effort will be made to ensure timely delivery, the seller is not responsible for delays caused by the courier service, adverse weather conditions, or any other circumstances beyond the seller’s control.6. No Returns/Refunds
All sales are final. No returns, exchanges, or refunds will be accepted once payment has been made and the order has been dispatched.7. Communication and Queries
For any queries regarding orders, customers can contact the seller directly via the business email: [email protected].🔒 Privacy Policy
In compliance with the Protection of Personal Information Act (POPIA), all personal information collected during the ordering process will be treated as strictly confidential. Such information will only be used for order fulfillment and communication with the customer and will not be shared or disclosed to third parties.

Terms and Conditions (Community Orders Only)

1. Community-Specific Orders
This page is strictly for members of Naomi’s immediate community (e.g., friends, church family) who have personal contact with Naomi.2. Non-Community Orders
Orders placed by individuals outside of Naomi’s immediate community (who do not have a personal relationship or agreement with Naomi) will not be fulfilled, and payment will be forfeited without refund.3. Payment
Full payment is required at the time of placing the order. No orders will be processed without confirmation of payment.4. No Returns/Refunds
Once an order is placed, no returns or refunds are accepted.5. Processing Time
Orders will be processed within 5 business days, and delivery for collection will be arranged after this time.6. Collection Arrangements
Delivery will be arranged at a mutually agreed-upon meet-up location and time. If you’re unable to meet at the agreed time, you will need to wait until Naomi’s next availability to collect your order. You are responsible for ensuring you are present to collect your order.7. Delays Due to Availability
If you’re unable to meet at the agreed time, delivery may be delayed until Naomi’s next available meet-up opportunity.8. Communication and Queries
For any queries regarding orders, customers can contact Naomi personally.🔒 Privacy Policy
In compliance with the Protection of Personal Information Act (POPIA), all personal information collected during the ordering process will be treated as strictly confidential. Such information will only be used for order fulfillment and communication with the customer and will not be shared or disclosed to third parties.